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Digital Leadership Turns into Better Business Performance

We’ve been talking about how digital transformation is essential to success in the future. Harvard Business Review Analytic Services and Redhat recently published a study that shows digital leaders are...

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It’s All About the Why

How many times have you put off doing something that you should do because there was no sense of urgency, and you thought you’d just get to it later?  If you’re like me, it happens all the time.  If we...

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Communications – They’re Important, Too!

How often are communications an afterthought, or a box you have to check, on your projects?  Your project’s success may be more dependent on them than you think! In my recent blogs, I’ve been focusing...

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Top Three Reasons I’m Excited About the Forrester Digital Webinar

In just a few more days, we will host Nigel Fenwick, Vice President and Principal Analyst Digital Strategy at Forrester. We’ve been collaborating for a few months on the topics we will address and the...

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Customer obsession: The next wave of competitive advantage

  Last week, I was fortunate to attend a presentation by Kyle McNabb, VP of Research Strategy at Forrester. He spoke about how empowered customers have given rise to a new era. “The device is not the...

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The Human Element of the Digital Transformation

Technology is affording us the ability to do more with less every single day. In fact, as consumers, we’re able to do more with less, every single day, from anywhere.  In an highly electronic world,...

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The Importance of Context in the Change Management Decision

Context is critical for any big decision, and Change Management is no different. In fact, context is more important for Change Management decisions than many others in business today. One of the...

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Leveraging Change Champions for Successful Adoption

Have you ever felt like you’re one person against the world? Or possibly you’ve been overwhelmed trying to turn the battleship single-handedly? If so, take comfort! You’re not alone. Change managers,...

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“Follow the Leader” and Its Role in Successful Change Management

Last week while vacationing with my family at the beach, I came face-to-face with one of the most effective Change Management principles – people will follow the “right” people. You see, I don’t like...

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(New) Age Old Question: Does Customer Experience Drive Growth?

I’ve been really busy lately and missed a nice research report from Forrester back in July 2015.  In the report Does Customer Experience Really Drive Business Success?, analyst Harley Manning presented...

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How Retailers Can Take Charge of Their Digital Transformations

Our Consumer Markets team recently launched a series on how digital transformation principles apply specifically for retailers – especially retailers who feel that their digital transformations are...

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3 Types of Silos to Ensure Customer Experience Success

David Stallsmith, director, Perficient XD, recently wrote about organizational silos and how overemphasis on formal and informal structures can be detrimental to business. In his Are Your Silos...

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Starbucks serves up wise words on digital transformation

Starbucks did not invent the coffeehouse. It only appears that way. The 44-year-old retailer and cultural touchstone that turned ordering a latte into a social statement grew fastest between 1987 and...

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